Refund Policy

Thank you for subscribing to Andromeda Mail Club.

Final Sale Policy

Due to the custom and limited-edition nature of our monthly mailings, art prints, and paper goods, all sales are final. We do not accept returns or exchanges for change of mind once a package has been dispatched.

Subscription Cancellations

Subscriptions can be canceled at any time prior to your next recurring billing date through your account portal or by contacting us at andromedamailclub@gmail.com. Canceling a subscription prevents future charges, but fees previously charged for orders already processed or dispatched cannot be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your mailing arrives damaged, bent, defective, or if you received the wrong item, contact us immediately at andromedamailclub@gmail.com with your order details and a photo of the item's condition. We will review the issue to arrange a replacement or issue an appropriate store resolution on a case-by-case basis.

Lost Mailings

If your monthly package has not arrived within the standard estimated delivery timeframe for your region, please reach out to andromedamailclub@gmail.com so we can check your shipping details and evaluate sending a replacement.

European Union 14-Day Right of Withdrawal

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt without providing a justification. To be eligible for a return under this policy, the item must be in its original condition, unused, and in its original packaging. Proof of purchase is required. The customer is responsible for paying return shipping costs. To initiate an EU return, contact andromedamailclub@gmail.com.

Processing Approved Claims

If a credit or monetary adjustment is approved for a damaged claim or valid EU return item, it will be processed back to your original payment method within 10 business days. Please note that standard processing times by your bank or credit card company may apply. If more than 15 business days have passed since your approval notice, please contact andromedamailclub@gmail.com.